At Ok Win, your privacy genuinely matters to us. Beyond just words, we take technical measures to ensure your personal data stays protected. This Privacy Policy explains what information Ok Win collects, why we collect it, how we use it, and what rights you have.
By using Ok Win, you agree to the terms of this Privacy Policy. If you have any questions, our support team is always ready to help.
1 What Information We Collect
Ok Win collects various types of information from the moment you create an account through every transaction you make. This data is used to improve your experience and ensure the security of the platform.
| Type of Information | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, NID/passport number | KYC Verification & Age Confirmation |
| Contact Information | Email address, mobile number | Account Verification & Notifications |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser, device model | Security & Fraud Prevention |
| Usage Information | Gaming history, betting patterns | Service Improvement & Responsible Gaming |
2 Why We Collect Information
Ok Win collects your information only for specific, legitimate purposes. We never collect more than what is necessary, and we never sell your data.
- To create and manage your account.
- To complete KYC (Know Your Customer) verification.
- To process deposits, withdrawals, and other financial transactions.
- To prevent fraud, money laundering, and cybercrime.
- To offer you relevant bonuses and promotions.
- To improve customer service and resolve issues faster.
- To promote responsible gaming and identify problem gambling risks.
- To comply with legal and regulatory obligations.
3 How Your Information Is Used
Ok win uses the information collected solely for defined purposes. We follow a data minimization policy — meaning only what is necessary is used.
- To keep your account active and verify transactions.
- To personalize your gaming experience — showing your preferred games and betting categories.
- To send security alerts and important account updates.
- To send you promotional emails or SMS with your consent (unsubscribe at any time).
- To monitor platform performance through analytics.
- To review the quality of customer support interactions.
4 Sharing Information with Third Parties
Ok Win never sells your personal data. However, in certain circumstances, necessary information may be shared with trusted third parties.
- Payment Processors: Payment gateways such as bKash, Nagad, and Rocket receive only the limited information needed to complete transactions.
- KYC Partner: Documents are shared with identity verification providers who operate under strict confidentiality agreements.
- Game Providers: Gaming software companies can only access gameplay-related information.
- Law Enforcement Agencies: Where required by legal obligation or court order, the necessary information will be provided.
- Auditors & Regulators: Information may be shared with regulatory authorities to maintain our license compliance.
5 Cookies Policy
Ok Win uses cookies on its website and app. Cookies are small text files stored on your device that help improve website functionality and your overall experience.
- Essential Cookies: Login sessions and security tokens — the site cannot function properly without these.
- Functional Cookies: Remembers your language preference, theme, and other settings.
- Analytics Cookies: Helps improve our services by analyzing which pages are visited most.
- Performance Cookies: Used to monitor page loading speed and detect errors.
You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the site.
6 Security Measures
Ok Win protects your personal data with industry-leading security measures. Our security team monitors all systems 24/7.
- SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
- Two-Factor Authentication (2FA): Enable 2FA to add an extra layer of security to your account.
- Firewall & DDoS Protection: Our servers are protected by state-of-the-art firewalls.
- Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
- Data Masking: Sensitive information (such as bank account numbers) is masked in log files.
- Restricted Access Policy: Only authorized personnel have access to specific data.
7 Your Rights
You have full rights over your own data at Ok Win. Your rights are outlined below.
- Right to Know: You can request to know what information we hold about you at any time.
- Right to Rectification: You can request corrections to any inaccurate information.
- Right to Erasure: You can request deletion of your data, subject to certain conditions.
- Right to Portability: You can receive your data in a structured format.
- Right to Restrict Processing: You can request that processing of your data be restricted in certain circumstances.
- Right to Object: You can opt out of your data being used for marketing purposes.
8 Data Retention Period
Ok Win does not retain your data longer than necessary. However, certain information must be kept for a defined period to meet legal and regulatory obligations.
- Account information: up to 5 years after account closure.
- Financial transaction records: up to 7 years (legal requirement).
- KYC documents: up to 5 years after verification.
- Customer support conversations: up to 3 years.
- Analytics data: up to 2 years in anonymized form.
9 Minor Protection
Ok Win strictly does not serve anyone under the age of 18. If we detect an account belonging to a minor, it will be immediately closed and all associated data will be deleted.
- Age verification is carried out at the time of registration.
- Age is re-confirmed during the KYC process.
- Suspicious accounts are subject to additional verification.
- Parents can report a child's account to us.
10 Policy Updates & Contact
Ok Win may update this Privacy Policy as needed. If any significant changes are made, you will be notified at your registered email address and the date at the top of this page will be updated.
For any questions or concerns about this Privacy Policy, please contact our dedicated privacy team: [email protected]
We are committed to always acting as a responsible guardian of your data. Thank you sincerely for your trust in Ok Win.